Refund policy

Returns & Refunds

We want you to love your Morro purchase. If something isn't quite right, we're here to help.

Change of mind

We accept returns for change-of-mind purchases within 14 days of delivery, provided the item is:

  • Unused and in its original condition

  • In its original packaging

  • Not damaged, marked or written in

Return shipping for change-of-mind returns is the customer's responsibility.

Once we receive and inspect the returned item, we'll issue a refund to your original payment method, excluding any original shipping costs.

Faulty or damaged items

If your Morro product arrives damaged, faulty or defective, please contact us as soon as possible at hello@morro.co.nz 

Please include your order number and photos of the issue where possible. We'll work with you to arrange an appropriate remedy, which may include a replacement, repair or refund.

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy.

Incorrect item

If we've sent you the wrong item, please contact us within 14 days of delivery. We'll arrange for the correct item to be sent to you and cover any reasonable return shipping costs.

Items that can't be returned

For hygiene and safety reasons, personalised or customised products cannot be returned for change of mind.

This does not affect your rights if a product is faulty, damaged or otherwise doesn't meet the guarantees required under New Zealand consumer law.

How to request a return

Please email hello@morro.co.nz with:

  • Your order number

  • The item you'd like to return

  • The reason for the return

  • Photos, if the item is damaged or faulty

We'll reply with the next steps.

Please don't send an item back before contacting us, as we may not be able to process an unauthorised return.

Refunds

Approved refunds will be processed to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Questions?

If you have any questions about returns or refunds, contact us at hello@morro.co.nz.

Morro
Made for chaos.